Orders & Shipping

INFORMATION ON ITEMS

For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to info@tothemoonstudio.com


ORDERS PROCESSING
tothemoonstudio.com reserves the right to refuse an order in the case in which PAYPAL does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
tothemoonstudio.com reserves the right to delay any shipment in case tothemoonstudio.com cannot properly process orders due to any reasonable causes that are irrelevant to tothemoonstudio.com’s  control. Please note that during seasonal sales and promotional sales, delays can occur in the order’s processing.
tothemoonstudio.com reserves the right to refuse to process orders and/or service in any moment.
 


Shipment & delivery

SHIPPING METHODS
tothemoonstudio.com delivers parcels via GLS. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed within 3 working days of the order’s placement.
The amount of the transactions made by credit cards or via Paypal will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.


DELIVERY TIME
tothemoonstudio.com processes orders in Italy, from Monday to Friday. tothemoonstudio.com processes orders within three working days the order’s placement. Orders placed from Friday to Sunday will be processed the following Monday.
tothemoonstudio.com ships parcels via GLS. tothemoonstudio.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to tothemoonstudio.com’s  control.


SHIPPING COSTS
Shipping costs for each specific geographic area are listed below.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
 
ITALY –  Shipping costs: €10


SHIPMENT TRACKING
When the order will be given to the courier service, customers will receive an email from GLS providing the tracking number (AWB) related to the order.
In order to monitor the status of the order, customers may visit GLS official website https://gls-group.com/IT/it/home/ and insert the AWB number in the specific area “Track Your Shipment”.

DELIVERY
At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.

If  the customer receives a parcel that has been opened by Customs or by the courier service for authorized inspections, the parcel will be closed with a tape as a warranty seal.

If the parcel appears damaged, or the tape not undamaged, the customer is kindly invited at the time of signature for parcel receipt to add the note “Received unchecked”, or to refuse the delivery of the parcel.
In case the parcel will result damaged, customers are kindly invited to open a claim with the local GLS office and promptly contact tothemoonstudio.com at the e-mail address info@tothemoonstudio.com.

If the parcel is not appear intact and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently tothemoonstudio.com will not accept any related claim.

FAILED DELIVERY
By placing an order, the customer establish a commercial relationship with tothemoonstudio.com and he is commited to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender tothemoonstudio.com in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

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